I always try to take the time to review then evaluate CRM products. I like to see what vendors are doing, what they think is needed out in real world. One such product I’ve recently tried is OpenCRX http://www.opencrx.org/ . I t look like a nice product for small to smaller mid-sized businesses. I have a lot to learn my here are my first reactions.
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More difficult to install then a straight Java based application. Especially when compared to a bunch of other open source java applications that install easily.
- It requires a pre-installed Tomcat
- It requires pre-installed Apache Ant
- It requires OpenDMX… an app framework
- Seems to have good features and functions aimed at management of the sales process, including leads and opportunities
- Is not very intuitive on the UI. For example I spent over an hour trying to add another user. What would a normal user do?
I have lots left to evaluate with this product, but the product looks promising. I’ll update this when I have time to complete my evaluation.