September 7th, 2009
By now most business people have an idea of what open source software is and how it is now considered an option when choosing your next solution for your business. The question is; is it right for your business especially if your business is small and doesn’t have a full time IT team to assist you. We will explore the issues surrounding choosing an Open Source solution.
Open Source Solutions have different origins and business models
Open source is a catch all for software solutions that provide the software for free. But they are not all created with the [...]
Continue reading Open Source for Small Business?
August 19th, 2009
When one looks at lists of CRM software they can be totally different depending on who and why the list was created. Not all CRM software covers the same or similar areas within the business community. Plus they are sub-divided in different ways. How is one to use these lists effectively without miscues?
Most people are using software lists to find possible products that can be reviewed and then finally purchased to accommodate their particular business need. The mistakes of using the wrong list or category might mean that you are not getting the chance to evaluate [...]
Continue reading CRM Software – How many categories?
August 14th, 2009
Successful CRM implementations naturally are the goal for everyone that starts out with a great idea of CRM for their business. However many times it fails short of truly successful or worse it becomes an utter failure. Given that there is some attention to the project and of course, a reasonable about of time and budget it should not be less then successful. Why do implementations become less than successful and what do you do about it? Fortunately, a lot, but it is hard and detailed work.
This is a first of a series of articles [...]
Continue reading The Roadmap to Successful CRM
August 11th, 2009
I was reading some on-line journals the other day and noticed a question from a user “Who get more value from my CRM system, me or my consultant“. My first reaction was that this guy is a real jerk… what a stupid question to ask. Then I thought more about it and realized that like many CRM system implementers they haven’t taken the time to measure success or even set the criteria for success. So they can’t make a value judgment at all.
We all make value judgments all the time
In general people like to be [...]
Continue reading Who gets more value with a CRM Implementation?
